Need help with your order?
We reply within 12 hours (Mon–Sat).
Fastest way: reply to your order email.
Quick help
Wrong size / fit?
Please message us with your order number.
Custom-made pairs usually can’t be exchanged, but we’ll guide you on what to do next.
Damaged / not as expected?
Sorry about that — we’ll make it right.
Please message us your order number and a short description of the issue.
📸 Photos can’t be uploaded through this contact form right now.
After you submit your message, we’ll reply and you can send 1–2 clear photos by replying to our email/message (one close-up + one from a bit further back).
Personalisation not correct?
We’ve got you. Send your order number and tell us:
- what it should say / look like
- what you received
📸 You’ll be able to send a photo by replying to our message (photo upload isn’t available in the form at the moment).