Contact Us
Do you have any question?
We're here to make your customized sneaker experience seamless and enjoyable. If you have any questions, need assistance, or want to discuss your order, our team is here to help. Reach out to us using the contact information provided below, and we'll ensure a swift resolution to any issue you may encounter.
We usually respond within 3 hours
Popular questions from our customers
How long does delivery take?
We craft each pair by hand in 5–7 business days. US & UK shipping takes 6–9 business days with full tracking.
📦 You’ll receive your sneakers in 13–15 days, right on time for your big day!
Why is my order not being tracked?
Our delivery is divided into two stages and only at the second stage the track number will start working, usually the track number starts working 4 days after we send it to your order.
If your package is not tracked for more than four days, please contact us.
Any extra fees or shipping costs?
Nope! Shipping is 100% free worldwide, and we cover all customs and duties — what you see is what you pay.
What if i received damaged or incorrect merchandise?
If your order arrived damaged, incomplete, or incorrect, please contact us as soon as possible so we can fix it.
For faster assistance, email us at support@crazysneak.com and include:
- your order number
- contact information
- photos of the item and packaging (if damaged)
Please keep all items and packaging until the claim is resolved.
If the replacement item is out of stock, we’ll notify you with an estimated arrival date or help choose an alternative.
Do you accept exchanges or returns?
Yes! We accept returns, and are always ready to meet our customers. If:
1. The product does not match the listing or size.
2. Will be damaged during shipping, then
we will send you new sneakers or refund your money.
We reserve the right not to accept a return or exchange if it does not fall under these two points.But if you want to return or exchange the sneakers for another reason, we will make every effort to do so.
Any question?
You can contact us! We will be happy to assist you.