Contact Us
Do you have any question?
We're here to make your customized sneaker experience seamless and enjoyable. If you have any questions, need assistance, or want to discuss your order, our team is here to help. Reach out to us using the contact information provided below, and we'll ensure a swift resolution to any issue you may encounter.
We usually respond within 3 hours
Popular questions from our customers
Do your ship overseas?Is it free?
Yes, we ship all over the world. For most countries we use the postal carrier UPS.
Delivery anywhere in the world is free.
How long will it take to get my orders?
Processing your order usually takes up to ten days + delivery usually takes up to 7 days.
*For personalized orders, delivery times may vary by 3-4 days.
Why is my order not being tracked?
Our delivery is divided into two stages and only at the second stage the track number will start working, usually the track number starts working 4 days after we send it to your order.
If your package is not tracked for more than four days, please contact us.
Do your charge sales tax?
Please know, your order(s) will be taxed unless valid tax exemption documentation has been received prior to order placement. Please contact us for additional questions or support.
What if i received damaged or incorrect merchandise?
In the event that you receive defective, incorrect or incomplete merchandise, please contact us right away so we can make it right. For faster assistance with a return or exchange claim, please email us at help@yourdomain.com with your order number, contact information and photos documenting possible damages (if applicable). Please retain all items and packaging materials until your claim is resolved. If your replacement item is backordered or out of stock, we’ll notify you as soon as we have the estimated arrival date, or we may work with you to suggest a suitable replacement.
Do you accept exchanges or returns?
Yes! We accept returns, and are always ready to meet our customers. If:
1. The product does not match the listing or size.
2. Will be damaged during shipping, then
we will send you new sneakers or refund your money.
We reserve the right not to accept a return or exchange if it does not fall under these two points.But if you want to return or exchange the sneakers for another reason, we will make every effort to do so.
Any question?
You can contact us! We will be happy to assist you.